The AI front office for your business
Your business, running like it has a full team.
R2 builds the AI front office that answers every call, follows up every lead, books the appointment and reports on it. You stay on the work, not the follow-up.
The founder
Work directly with me
I have spent more than 20 years helping small businesses run better. At R2 you work directly with me, not a sales team or an account manager.
I am based in Casselberry, Florida and work with businesses across Central Florida in person and across the country remotely.
- 20+ years in marketing and operations
- Hundreds of small-business clients behind R Squared
- Direct access to the person doing the work
Where small businesses lose time and sales
Most small businesses do not need more tech. They need every call answered, leads followed up and admin handled. That is where R2 starts.
- Unanswered calls, lost business
Missed calls after hours or during busy times send customers elsewhere.
- Slow follow-up costs leads
Leads wait too long for a reply. Quick response wins the sale.
- Support backlog grows
A small team cannot keep up with support tickets. Customers leave quietly.
- Staff stuck on admin
Your skilled people spend hours on manual tasks instead of high-value work.
- Key processes in a few heads
When only a few know the process, work stalls if they are out.
- Late or missing reports
Manual reporting means decisions are made without current numbers.
Outcomes
What changes in the business
Less time on the phone and admin, faster response to every lead, and a clear view of what is happening. The services below are how we get there.
Answer: Every call and chat, answered
Every call answered, even when you are on a job
Every call picked up in two rings, any time. Qualifies, books, and hands off to a person with details.
See AI Inbound Voice AgentsWebsite visitors get answers, not silence
Website and SMS chat that answers real questions from your content, captures leads, and escalates when needed.
See AI Chat SupportCustomers get help without waiting on hold
Handles intake, triage, and first response. Routes to your team with full context. Connects to your CRM so nothing is missed.
See AI Customer ServiceConvert: More of the demand you already paid for
Leads followed up before they go cold
Respond to new leads in seconds, qualify with smart questions, and follow up until you get an answer.
See AI Sales AutomationThe right next step for every visitor
A chatbot built for one job: capture and qualify leads, and answer objections like your best rep.
See Custom ChatbotsOperate: The work nobody should be doing by hand
The repetitive work runs without you
Agents that handle entire tasks like intake, quoting, scheduling, data entry or reporting, start to finish.
See Custom AI AgentsYour team's answers, in one place
A single source for company policies, prices and answers, with sources shown so staff can trust the info.
See AI Knowledge Base for EmployeesSee what is working without chasing reports
Key metrics pulled and cleaned from your tools, delivered on schedule with plain-language notes on what matters.
See Automated Business AnalyticsEnable: Make it stick
Your team actually uses it
Role-based training so your team uses AI tools, with prompt libraries and a playbook they keep for daily work.
See AI Training and EnablementLive in weeks, not quarters
A clear assessment and phased plan. See where to start, what to avoid, and what each step will require.
See AI Readiness and ImplementationHow we work with you
Clear steps, fixed scope and a working system at the end. You get results, not just a plan.
Spot the gaps
A short call and review of your calls, leads and admin to find what delivers the most value first.
Build your first agent
We build and test one real process in your business, not a sample.
Run live with your team
You see transcripts, logs and results as the agent works alongside your staff.
Train and grow
We train your team and add the next process from your priorities.
Agents trained on your business, not generic scripts
Eddie listens to your calls and reviews your real processes. Agents use your language, follow your policies and hand off to staff when needed.
- Rules you control
We define and test what agents can say and do before launch.
- Weeks to live
A single process goes live fast, then we build on it.
- Human touch when needed
Escalations and transfers include all context for your team.
What you see in the first month
Industries we serve
The same business problems, adapted for your trade and workflow.
Home services
Techs are busy with hands full. Missed calls mean lost jobs.
See the Home services pageDental and medical
Staff juggle phones, check-ins, insurance and paperwork. Calls get missed.
See the Dental and medical pageLegal
The first firm to answer and screen well usually gets the case.
See the Legal pageReal estate
Buyers and sellers contact several agents. The fastest reply usually wins.
See the Real estate pageInsurance
Unanswered quotes mean lost policies and missed revenue.
See the Insurance pageAgencies and professional services
Time spent on intake, follow-up and reports is time not billed.
See the Agencies and professional services pageWhere we work
Based in Central Florida, working nationwide
R2 is based in Casselberry, Florida. Most work is delivered remotely, and onsite visits are available when a job needs one.
- Orlando
- Winter Park
- Maitland
- Altamonte Springs
- Longwood
- Sanford
- Lake Mary
- Kissimmee
Insights from the R2 blog
Straightforward advice on calls, leads, support and admin.
Stop missing business calls without hiring staff
Practical ways to answer every call, day or night, without adding payroll or losing leads to voicemail. Use AI agents to capture every opportunity.
ReadHow to tell if a voice agent sounds natural
Learn what makes a voice agent sound human, how to test one, and what to check before using it with customers. Hear real call examples today.
ReadHow to pick your first automation project
A step-by-step way to choose your first automation, using volume, rules and risk to make the right call. Avoid common mistakes and start with one process.
ReadCommon questions
Before you book
How much does this cost?
Chat and knowledge base agents start at $450 per month. Voice and sales agents start at $650. Custom projects are quoted after a short call. See the pricing page for details.
How long until it is live?
Most single-process agents are live in two to three weeks. Larger projects follow your rollout plan.
Will this replace my staff?
No. Agents take the repetitive work so your team can handle tasks that need judgement and personal attention.
Is my data protected?
Your data is encrypted in transit and at rest. Access is role-based. Models do not train on your data.
What if it is not a fit for my business?
Eddie will tell you on the first call. If AI is not the right answer, we suggest a simpler fix.
See what R2 can do for your business
Book a 20-minute call with Eddie. We will review your calls, leads and admin, and give you a clear plan for what to fix first.